Reliability, service and support are essential to our primary goal of Customer Satisfaction. DCR Engineering continues to exceed our customers' expectations by providing dedicated system support, access to technical resources, training and fast response times. We have a significant investment in the specialized tools, equipment and vehicles to support our field service.
- 50 Full Time Staff includes P.E.s, Degreed and Advanced Degreed Engineers, Control System Specialists, Programmers, Telemetry Systems Technicians, CAD Operators, Electrical Designers, and Installation Crews.
- 13 Fully Stocked and Tooled Service Vehicles throughout Florida Dedicated to Telemetry, SCADA, Instrumentation and Wireless Networks
- 24/7, 365-day Customer Hotline with access to DCR Technical Support - talk with a technical representative, not a recording
- Dedicated Project Managers
- On-Site and Remote SCADA System Diagnostics, Service and Programming
- 4-hour On-Site Response in Florida for Inoperable Systems Emergencies
- 2-year Standard Warranty on turnkey Products that include DCR Installations (includes surge and lightning damage)
Comprehensive Customer Training Programs